The Journey to a Quality Management Culture
When: Tuesday, December 15, 2015
Time: 12:00–1:00 p.m. (Pacific)
Torney Smith, MEd
Lyndia Wilson, MS
Is your organization ready to embrace quality management but doesn’t know how to begin? In the December session of Hot Topics in Practice, public health leaders from Washington State discuss how agencies can transition from one where staff fear quality improvement efforts to one that enthusiastically uses data and methodology for program improvement.
In this one-hour session, the presenters will review practices that helped fully institutionalize quality management throughout their organizations. Recognizing that changing organizational culture doesn’t happen overnight, they will share how key elements such as management champions, a quality council, training, technical assistance, staff expectations, and more were put into place—and strengthened—over time.
Quality management culture isn’t built in a day, but it can be done. Register today to learn lessons for authentically incorporating it into your organization.
Slides will be available the morning of the session on the Hot Topics website. This session will be recorded and the archive posted by the next day.
A note about audio during the webinar:
We offer audio for this webinar through the phone or through your computer’s speakers. Due to differences in internet quality at viewers’ locations, we can’t guarantee that the computer audio will be smooth and continuous. If the audio cuts out and is distracting, please call in on the phone line instead.
The Northwest Center for Public Health Practice invites you to participate in this monthly Hot Topics forum. Hot Topics provides an authoritative hour-long forum each month for discussing topics that are important to the public health practice community.